Frequently Asked Questions
Get your answers here
TheLister is an online platform where businesses & customers connect and collaborate for varied consumer services & requirements. Being India's first AI-powered B2B & B2C platform, TheLister is an all-in-one platform for service seekers & service providers.
You can join/sign-up by simply clicking here.
For Desktop Users:
If you are new to the platform, click on Menu at the top right corner & choose the Register option to get started.
For Mobile Users:
Click on Menu (the 3 horizontal lines on the top) and then choose the Register option.
You can either use Google, Facebook or create a new account to register on the platform.
An account gets suspended when the content posted on the platform goes against our community standards (hate-speech, nudity, abusive content, etc.) If you haven't and still got suspended, contacting the support will help it get resolved.
Refunds are provided when our services are not delivered even after the payment is done. In such unlikely scenarios, it takes 3-4 working days to get the amount credited to your bank account.
You can directly add your business here
For Desktop Users:
After signing-in, you will find the 'Add Business' option inside the menu on the left.
For Mobile Users:
After signing-in, click on the menu icon (the 3 horizontal lines) at the top right corner to find the 'Add Business' option.
You will be then asked to provide a few mandatory details of your business & optional details such as your business logo, social media profiles, etc.
You can edit your business details by navigating to 'Business Profile' page which is inside the menu (on the left side for desktop or by clicking the 3 horizontal lines at the top right corner for mobile). Inside your 'Business Profile', click on the 3 vertical dots (⋮) present in every section to edit its respective details.
Bids are used by businesses to send proposals to customers on their requirement. With the help of these bids, businesses share their proposal with quote and estimated time of delivery.
Yes, when you signup for the first time and add your business, you receive 15 free bids in your account.
After signing-in, you will see your current number of bids inside the menu, just below your business logo & name.
For Mobile Users:
After signing-in, click on the three horizontal lines at the top right corner & you will see your current number of bids just below your business logo & name.
One bid is equivalent to one propsal. Therefore, you can use one bid for one customer project. You can always edit the bid later to change your quote, in times of competition.
Browse through your preferred categories & when you find a suitable project/requirement, click on 'Send Proposal'. It will then open up a box where you can mention important details like your quote for the service, delivery time & a personalized message to the customer.
Just by clicking on the 'Edit details' button inside every bid, you can edit your respective bid even after posting.
A bid is removed when it is found to be inappropriate for the particular requirement. In such cases, the bid is automatically refunded to your account.
Bids will also be removed if it's found to go against our platform's community standards (hate-speech, nudity, abusive content, etc.). Such bids are immediately removed without prior notice.
After signing in, you can check the pricing and purchase new bids over here.
VIP projects are special requests made by our premium customers. These projects are 100% genuine, authentic and background-verified. For a VIP Project, there is no bidding process and instead, you will need to directly apply and purchase the lead to get customer's contact details.
To apply for VIP Projects, you need to have a solid business profile with all the important parameters in check. Your business profile must have a logo, correct contact details and a portfolio of past completed projects (images). Failing to which your profile will not be eligible for VIP Projects.
Mentioning your website with proper business description is an added bonus. You can click on the 'Apply Now' on any VIP Project to start the application process and get to know whether your profile is eligible or not.
Yes, all VIP Projects are paid leads. Once you pay, you will receive the customer's contact information directly from our executive. The cost per lead is variable and depends according to the project.
The amount you pay for the VIP Project is solely for purchasing the lead. Conversion of the lead into sales is at the business side. Thus, refunds are not initiated in such situations. However, in certain circumstances, you might receive 10 additional bids as a refund, which can be used for bidding on other projects.
You can find all your pending reviews by navigating to 'Review Requests' page which is inside the menu (on the left side for desktop or by clicking the 3 horizontal lines at the top right corner for mobile). These reviews get reflected in your profile & increase customer-trust, which in turn, helps in bagging new projects. Also, positive reviews let you rank above your competitors while bidding on a project.
The platform receives 50+ projects from various customers in a month. These projects are then checked, verified and authenticated. Only ones which are appropriately described, genuine & has an immediate requirement are approved, and therefore the number might vary.
Yes, even if you are a business, you can post a requirement on the platform. You can do so by clicking on the 'New Project' button on the top after signing-in. For requriement related queries, kindly view the customer set of FAQs above.