B-1/G-6, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi, Delhi - 110044
Founded in 1999, vCustomer is a leading US-based end-to-end business solution provider with a focus on providing process driven quality centric Business Process Outsourcing (BPO) and contact center services to corporation across the world. We use state-of-the-art technology, manpower expertise, best practices and analytics to enhance the performance of your business. Headquartered in Kirkland, USA, vCustomer delivers quality operations from its 4 state-of-the-art facilities based out of India (New Delhi and Pune). vCustomer service platforms operate over a secure, reliable, and scalable computing and communication system. We leverage our ISO Certified and Six Sigma driven quality methodologies along with deep domain expertise in the Technology Support and Retail sectors to help our customer achieve world-class operational excellence and competitive advantage. Continuous system monitoring combined with mature operational policies using BS7799 guidelines protect customer's data privacy and ensures services continuity. A technology center of excellence ensures high visibility business solutions that include customized agent desktops, unique CTI integration, and real-time web based reporting capabilities of desired service level metrics. We have a proven track record of creating value for our clients using our expertise in industries such as retail, technology, telecom and hospitality. Investment in our people, a strong technological infrastructure and a detailed training program are the key differentiators that give us the edge over our competitors. To learn more about vCustomer outsourcing solutions, visit www.vcustomer.com.